What to do when a video does not play on your site

Identify the player message and resolve temporary availability, unauthorized domain, or direct access problems.

When a video does not play on your site, start with the message shown on the playback screen. It tells you the reason for the block.

If “Reprodução temporariamente indisponível” appears

Try again later.

If “Domínio não autorizado” appears

This means the site needs to be allowed in Moviie settings.

In Padrões › Segurança, enter the domain in Domínios permitidos.
Select Adicionar.

The Domínios permitidos list controls which sites can embed videos. If it is empty, all sites are allowed except those on the Lista de bloqueio.

The Lista de bloqueio takes priority over allowed domains.

Moviie confirms when the settings are updated.

If the problem happens when opening the player URL directly

If Bloquear acesso direto via URL is enabled, opening the player URL outside the embedded site will not play the video.

In this case:

test playback on the page where the video was embedded;
disable this option only if you want to allow the direct URL.

This protection is independent of the domain lists.

Keep learning

Continue this task with the next guides: