How to cancel your subscription

Schedule a subscription cancellation and understand how long your features remain available.

You can schedule cancellation from Moviie. The cancellation takes effect at the end of the current period, so premium features remain available until the date shown on the page.

Where to find it

Open Configurações and select Faturamento. This area is for the organization Proprietário; other members are redirected to general settings.

At the top, the Plano atual card shows the Próxima cobrança date. Use this date to understand when the current period ends.

Schedule the cancellation

Scroll to Zona de perigo and select Cancelar assinatura. First, choose a reason in Selecione um motivo. If you want, add more detail in the optional field and select Continuar.

In some situations, the screen may show an offer before confirmation. If you do not want to accept it, select Não, quero cancelar. At the final step, check the displayed date and select Confirmar cancelamento.

After you confirm

The page will state that the subscription will be canceled at the end of the current period. You keep premium features until the displayed date; after that, the organization moves to the free plan.

If you change your mind before the period ends, use Reativar assinatura. See how to reactivate a subscription for the steps.

If the button does not appear

The button only appears when there is an active subscription that is not already scheduled for cancellation. Check that you are in the right organization and that you are its Proprietário. If the subscription is already set to end, use the reactivation option shown in the page notice.

Keep learning

Continue this task with the next guides: